We operate a zero tolerance on rowdy parties we are a family site and if we deem the behaviour from your properties inhabitants unacceptable your hire will be terminated immediately.
TERMS AND CONDITIONS
Booking Terms and Conditions
1. THE CONTRACT
The Contract for a short-term holiday rental will be between the Derbyshire Country Houses (referred to as “DCH”) and the person making the booking and all members of the holiday party (referred to as “the Customer, or Your or You”) in the following booking conditions. UK Law will govern the Contract. The contract of hire is not effective until We have processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and prior to arrival.
Bookings are CONFIRMED on receipt the deposit of 25% of the booking cost. The deposit must be paid within 48 hours of booking being placed. The balance of the rental will be due for payment twenty eight days prior to the booking commencement date.
For Bookings placed post February 3rd these new Terms and Conditions apply to cancellations.
a/ If your booking has to be cancelled because the property you have booked is put under Government Restrictions and has to close and the period of closure covers Your booking You will be refunded in full.
b/ In the event that Your given address is put into Local/Regional Lockdown, rendering You unable to travel, and the period of restriction covers your booking You will be refunded in full.
c/ If your booking has to be cancelled because the property you have booked has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers Your booking You will be refunded in full.
d/ Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay at the property booked for any reason.
This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless We re-let the property, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
e/ Cancellations must be notified to DCH by phone / email and once received in writing we will confirm the cancellation request.
f/ DCH will apply the scale shown in the table below to bookings to determine the amount of the charge, which shall be a percentage of the total cost of the holiday.
Number of days before start of holiday that The percentage of total booking value payable
notification of cancellation is received* by the Guest .
More than 28 days 5% of the booking cost
15 – 28 days 75% of the booking cost
3 – 14 days 90% of the booking cost
0 – 2 days 100% of the booking cost
*In order to ensure speedy receipt, and thereby processing, of cancellations, DCH recommends that the Customer sends written notification of cancellation by email requesting confirmed receipt. The effective date of cancellation is when written notification is received by DCH. Any amounts due for refunding will be made within 14 Days.
g/ On receipt of the cancellation, the above Charts state the amount that the Customer remains liable for at that point in time. DCH will then use reasonable endeavours to obtain a replacement booking. In the event that DCH is successful in obtaining a replacement booking, DCH will refund to the Customer the total amount paid by the Customer for the booking less the 5% Booking Fee and less the difference in price between the Customers’ booking and the replacement booking if one is made.
For example: A £1000 booking, fully paid, cancelled and relet for £900, means that the original Customer will be refunded as follows, £1000 – 5% booking fee equals £950, – £100 rebooking shortfall, = Refund of £850.
h/ It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. DCH strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies and travel delays.
Covid is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.
There are several options which include cover for Covid related cancellations available from organisations like
4. THIRD PARTY SUPPLIERS (chefs etc)
a/ If you want to use the services of a third-party supplier whilst staying in a DCH property you must ask and receive written permission to do so. This may be for a chef, beauty treatments, (DCH has a pre-authorised list of private chefs and beauty treatments.
b/ DCH would need to see the third-party supplier’s public liability insurance, and any other related/required certification.
c/ If all insurances and certification are satisfactory to DCH and our insurers, permission to invite these suppliers to DCH will not be unreasonably withheld.
d/ DCH does not accept liability for the activities of these third-party suppliers.
5. PERIOD OF HIRE
You should not arrive before 5pm on the commencement date, and leave by 9am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
6. NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on the web site occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at DCH.
DCH its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.
8. CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in any of the properties. Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this.
9. DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand.
Wi-Fi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.
11. RIGHT OF ENTRY
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.
13. DRONES, NIGHT LANTERNS AND FIREWORKS
The use of drones is not allowed without our express written permission. Fireworks are not allowed without our express written permission. Night Lanterns are expressly forbidden.
We only allow dogs under 25kg, no other kinds of pets. Dogs must be pre booked and have to be paid for (£40 per dog, per stay/per cottage entered). In order to maintain our standards for everyone to enjoy, it is necessary that guests bringing dog(s) agree to these conditions.
CLEANING & SAFETY
The well-being of yourselves and our staff is our top priority.
After advice we will be temporarily removing some items from within each home that are deemed as nice to have rather than need to have we hope you understand why this has had to be done, but if there is something you really need we have it all in storage and you can contact us as anytime and we will provide a non-contact delivery.
Our starter pack will be in a sealed biodegradable bag on your arrival ie toilet rolls etc.
Homes with hot tubs will be unaffected, daily inspections will still take place we ask that you respect social distancing guidelines.
Prior to Covid-19 we always used anti-viral cleaning products (our son's a Dr), this will continue along with anti-viral fogging with virosol to disinfect our properties between guests. This is a certified, clinically proven infection control technique that works instantly to kill viruses and bacteria from all surfaces in the rooms.
Our staff are provided with all the necessary protective equipment.
Hand-sanitising stations have been installed
Check-ins will be via a key safe code, contact- free
TREATMENT ROOMS - click HERE
LEISURE @ HARTHILL HALL
Our indoor heated swimming pool has always been available for our guests to use privately, this will continue with bookings being made 24 hours in advance via an online booking system.
The communal games room is open for private use bookable online, each property will be provided with a bag of sanitised equipment.
Harthill Barn + The Manor House have private games room which will still be able for use.
If you have any questions, we would be happy to help address your concerns. Do not hesitate to contact us via email or chat service, one of the family will be available to help.