OPEN FOR BOOKINGS FROM 3RD DECEMBER THAT COMPLY WITH THE LATEST GOVERNMENT GUIDELINES
Book with confidence
You will be able to choose any one of the following three options if we cancel your booking, or if you cancel your booking because UK government public health measures mean that it is unlawful to travel to or make use of the accommodation you booked:
✓ Full refund
We will refund you the full amount you have paid for your booking.
✓ Transfer to a later date or different accommodation
Subject to availability, we will help you move your booking to a later date or even a new location or accommodation with no admin fees, but please be aware that if the cost of your new accommodation is higher than your original booking, then you’ll need to pay the difference.
✓ Choose an e-voucher to rebook your holiday online
You can request an e-voucher for the amount you have previously paid for your booking. You can then use it to book a new holiday online or towards another existing booking, without having to call us. Vouchers issued in 2020 are valid until 31st December 2020 and can be used on holidays departing before 31st December 2021.
NEW BOOKINGS UNTIL 31ST MARCH 2021
Reduced Deposits of 10 instead of 25% + Balance payments 3 rather than 6 weeks prior to arrival.
CLEANING & SAFETY
The well-being of yourselves and our staff is our top priority.
After advice we will be temporarily removing some items from within each home that are deemed as nice to have rather than need to have we hope you understand why this has had to be done, but if there is something you really need we have it all in storage and you can contact us as anytime and we will provide a non-contact delivery.
Our starter pack will be in a sealed biodegradable bag on your arrival ie toilet rolls etc.
Homes with hot tubs will be unaffected, daily inspections will still take place we ask that you respect social distancing guidelines.
Prior to Covid-19 we always used anti-viral cleaning products (our son's a Dr), this will continue along with anti-viral fogging with virosol to disinfect our properties between guests. This is a certified, clinically proven infection control technique that works instantly to kill viruses and bacteria from all surfaces in the rooms.
Our staff are provided with all the necessary protective equipment.
Hand-sanitising stations have been installed
Check-ins will be via a key safe code, contact- free
TREATMENT ROOMS - OPEN click HERE
LEISURE @ HARTHILL HALL
Our indoor heated swimming pool has always been available for our guests to use privately, this will continue with bookings being made 24 hours in advance via an online booking system.
The communal games room is open for private use bookable online, each property will be provided with a bag of sanitised equipment.
Harthill Barn + The Manor House have private games room which will still be able for use.
If you have any questions, we would be happy to help address your concerns. Do not hesitate to contact us via email or chat service, one of the family will be available to help.